Sometimes it is hard to navigate on social media…this part of the digital world always goes through changes. New social media trends are crucial to follow to get your business to grow at a fast pace.
They used social media to gain popularity and make their business grow. It worked: their profit is great, and they have overgrown some bigger “fishes” in the industry.
Moreover, according to the study, 85% of Generation Z uses social media to learn about new products, which mostly leads to purchasing them online.
When it comes to millennials, 75% are influenced in the decision-making process by what they see on Instagram.
That is why we came up with the top internet trends for your business or private use to get your Social media platforms booming in 2020, and how you should adapt to them.
Top Social Media Trends
We’ve gathered a list of popular movements on social media in 2020. We divided them into 2 main categories – business-oriented trends and society-oriented trends.
Get your notebook ready and note all the trends you want to try out!
TREND #28: Augmented Reality taking over pictures
Augmented Reality (AR) brings real life to our screens, and now it has come to social media. With smartphone cameras, everyone can experiment with AR creations in their daily use of social media.
There are different forms of AR that businesses can use. The most common examples of Augmented Reality in social media are:
- Filters, lenses, and stickers to be applied live
- Interactive maps (Pokemon Go)
- Interactive product display (IKEA)
- Emoji’s based on your own appearance
AR allows us to see things through our screens that are not there in real-life. Thanks to it, marketers can provide more interaction with their brand to the audience. There is a huge impact of AR on social media
As an example, one of the successful AR campaigns was made by McDonald’s. They created many limited lenses that were available in specific areas. The campaign runs only in the USA and gained 12 million users and around 400 million total filter impressions.
Geolocation and limited-offer created a competition among the audience to get as many snaps as possible.
How to get started with AR on Social Media?
Create branded filters, objects, and lenses
A brand can create an interaction for its customers by using personal filters or lenses. By creating these stickers, brands can increase their visibility on social media. If done right, they can even go viral just with their AR stickers.
Social media platforms where you can create branded AR filters, objects, stickers, and lenses:
Augmented Reality in Social shopping
Brands can use the power of Augmented Reality in social media. Marketers can increase the interactivity of their shoppable products by implementing the try-on function driven by AR.
This allows customers to try your product in different variations before buying them.
Multiple clothing and cosmetic brands are starting the try-on of their virtual products. These brands have seen positive results in their sales numbers and customer engagement, and fewer returns.
Social media platforms that support Social shopping and AR:
Augmented reality ads in Social media
Recently, Facebook decided to implement AR into its Ads Manager to allow companies to promote their products innovatively.
Just a few brands are using AR adds, and just a few markets are supporting AR ads. That is why it is great to try it out and be one of the “innovators” of this new trend!
Social media platforms that support AR ads:
TREND #27: Personalization of social media campaigns
Personalized marketing is all about getting a tailored message to the individual.
Companies are using databases to gather all information about customers’ preferences, actions which can be later used to target them specifically. This is the future of social media.
Marketing is getting away from general messages and big audiences. It is not about everyone anymore. It is about personalized advertising to your customers, and social media is not an exception.
Personalized marketing activities in social media can be seen in tailored content recommendations.
An example of personalization on SoMe:
- Spotify – Discover Weekly – based on the user’s history
- YouTube timeline
- “Rainy day? buy this jacket” – using geo-location (weather forecast) in advertisements
Retargeting can be a great way to personalize your marketing efforts if your firm is running ads on social media platforms. Retargeting campaigns allow reaching out to already interested visitors.
How to become more personalized as a brand?
The brand that wants to use personalized marketing needs to start collecting a database about its customers. By using technology like algorithms and automation, it is possible to get tailored marketing out there.
Track users’ behaviour
One of the available tools is OptinMonster. It allows the company to follow a user’s behaviour on the eCommerce websites.
This tool can track unfinished shopping carts or particular products in which the client was interested but didn’t purchase. This allows afterward to reach the prospects on the social media channels they hangout with retargeting.
Retargeting – a type of online advertising; based on previous consumers’ actions on the web.
Product customization on social media
Coca-cola is famous for its stunning marketing ad campaigns. One of their greatest examples is a personalized social media campaign – the Coca-cola bottle. They run this marketing campaign all around the world, using specific names for the countries.
Moreover, Coca-cola gave the option of customizing the bottle on their website. Customers could create unique and original gifts for their family, friends.
TREND #26: Automation – Future of social media
Automation, in any kind of department, allows faster and more efficient work. Most companies have numerous accounts on social media. Keeping track of all of them takes a lot of time and human resources. Automation hence has a great impact on business social media.
Once you unlock the possibilities of automation, your workflow will be much more efficient. And that is much needed, in the world where 12 hours of work are not enough!
According to the study, 41% of marketers spend more than 11 hours weekly to manage social media.
That is why, when it comes to marketing, it is crucial to use tools for scheduling posts or analyzing data. That is your first step towards social media automation.
How to automate your marketing?
There are many tools available on the market. That is why in our recent post we went through the best marketing technology stacks provided by various companies from start-up levels to the global level.
Here are some great examples of easy-to-use Social Media automation tools:
- Hootsuite – Social media scheduling tool
- Buffer– Social media scheduler
- Socialert– Social media listening tool
- BuzzSumo– Streamlined trending social media content discovery tool
Scheduling social media posts
Giving an example, in some of the social networks, you can schedule your posts natively:
But in others, you can save your posts as drafts, and post them when you are ready or when the time is right.
It has been long discussed: how is engagement performance of a scheduled post scheduled versus that of natively posted content?
With continuously dropping organic engagement it is definitely something to consider in 2020. Should you post natively, or instead use scheduling software?
TREND #25: Social Media for customer service
Another growing trend is social media as a customer service tool. Most of the businesses have their Facebook or Twitter account. Social media today is all about customer service.
Social media is not only used to promote the company, but also to offer customer support. More and more customers prefer to reach out via social media, rather than via traditional email or phone contact.
This trend can give a competitive advantage to smaller companies, who still can truly respond to every customer, as there assumingly is less volume of incoming messages.
Looking at the statistics, the trend of using chatbots is booming. Larger brands are already using chatbots as a way of finding a more automatic, efficient way to interact with their users.
It is important to remember the real human interaction which can be missing in this case.
How to respond to customers on social media?
Get started with Chatbots!
A company should be present on the platforms that their customers are.
Furthermore, being open to users’ messages/comments is a good way to avoid bad reviews on websites such as TrustPilot. People are more inclined to “confront” the company if they know that someone will react to it.
Up to 60% of people respond to chatbot messages, in comparison to 30-40% opening an email in their inbox. That is why chatbots are the future of every company.
Leaders in the chatbots market?
TREND #24: Geolocation as a key social media tool
Geolocation is another big social media trend. It allows targeting customers within a specific area. For example, it can help with analyzing a particular place in terms of who interacts in which manner on social media.
There are two perspectives on this trend:
- Organic geolocation
Organic geolocation is when the user is looking for something, and the results are based on the distance to this user’s location.
For example, Google Maps suggested places or Facebook functions – places nearby you.
- Paid geolocation
Paid geolocation, allows marketers to target specific locations. Location targeting can be easily set on Facebook by Ads Manager.
For example, student subscription ads may be advertised only in the area of universities in their favorite social networks.
Professional marketers use a combination of retargeting and paid geolocation to activate their ad campaigns.
How to use geolocation?
You can use location to target people who are more likely to be interested in your product. You can target people at a specific location at a given time.
This allows having more optimized ads for a lower cost.
Geolocation to boost your sales
One of the known examples of using a location for marketing is the Coca-Cola vending machines. In one-third of them, they installed facial recognition and contactless payment to understand who their customers are, and how they think.
Furthermore, it helped Coca-cola to cut the cost of the not-so-popular vending machines, and to optimize their profit.
TREND #23: User-generated content to ease marketers’ minds
This new version of content is creating trust, promotion, and it may drive sales. As it is not paid, potential customers are more likely to believe in one’s brand if they see it on private profiles of people who are similar to them.
User-generated content grabs the attention of a potential customer. People want to see something that is real, rather than something fake promoted.
User-generated content creates an honest and reliable recommendation.
How to handle user-generated content on social media?
Social media reposting
The company should keep track of how and by whom the company is mentioned. In platforms like Twitter or Instagram, many brands tend to repost positive reviews of their product/service.
Why should brands use user-generated content?
It keeps both parties satisfied.
People’s private profiles are getting exposure, meanwhile, the company itself gains trust.
Moreover, such companies do not need to think too much about the content, as users are providing them with it. User-generated content can have a great impact on social media for business.
With good use of hashtags, the company gets even more exposure.
TREND #22: Future of Artificial Intelligence in social media
Artificial Intelligence is visible in almost every industry, including marketing. One of the concepts of AI in marketing is to understand the customer and then predict its behaviour.
Combining data analytics and machine learning makes marketing campaigns more efficient and precise.
We have seen great examples of AI used to optimize social media advertisements. AI can suggest better copies and visual combinations for ads, optimal times to advertise, and which demographics to reach.
If the ads are efficient, one’s ROI will increase.
How to get started with AI in Social Media?
One great example is Post Intelligence, a company that has developed an application ‘PI’ that keeps track of trends, as well as predicts user’s behaviour in the context of engagement and recommendations based on their history on social media.
50 AI tools for growth hacking in 2020
Growth hacking allows us to achieve more, while there is less work involved. This also applies to social media. For more information, have a look at our recent blog post on AI tools for growth hacking.
TREND #21: Social Media goes LIVE
Live streaming means producing real-time content. This gives the viewers – aka potential customers – a feel of authenticity and honesty.
This social media trend is emerging thanks to the popularity of platforms like YouTube, Instagram, and Facebook.
Many platforms start to implement live tools, such as LinkedIn that implemented a tool where users can become an “influencer” to start the journey of streaming.
LinkedIn Live is available only for LinkedIn influencers
Social media live streaming can be very beneficial, both for B2C and B2B markets.
- B2C is especially visible on platforms such as Instagram, where companies interact directly with their potential buyers.
- B2B is mainly seen on LinkedIn, where different businesses try to catch the attention by streaming live.
How to get Live on SoMe?
One of the successful examples is the Royal Caribbean campaign – #ComeSeekLive. They chose macro-influencers to stream their travels on the cruise’s social media. This led to many new followers for both the influencer and the cruise company!
Real-time content in social media
Using real-time content makes customers urge to watch it and follow the brand as they do not want to miss something limited.
Real-time content – content defined by time-relevance of the publication to a relevant happening
TREND #20: Twitter to reach your audience
Twitter is one of the most used platforms in terms of engagement and real-time marketing. Potential reach and impressions are much higher than on other social media.
With only 280 characters you can spread your message, tag others, and mention them.
How to make the most out of Twitter?
Twitter is a great place to interact with your followers fast while reaching a wide audience. People want to stay updated and informed. That is why this platform is great to spread messages frequently and regularly to boost your social media presence.
Burger King‘s Twitter account is famous thanks to its real-time marketing via viral tweets. Their marketing department works hard to be the first one to refer to something an audience is all about. One of the examples is their answer to Donald Trump’s tweet.
TREND #19: Marketers are ready to leave Facebook ads
Even though Facebook has the most users among all other platforms, marketers are starting to focus on companies’ advertising on other social media platforms.
New platforms are not only gaining popularity in organic search results, but also in paid search results!
Another factor is that Facebook ads are getting more expensive – Facebook has a doubled Cost Per Click compared to Twitter ($0.97 to $0.38).
Besides, according to a recent study, Instagram has a median engagement rate of 1.60%, in comparison to Facebook that only has 0.09%.
Marketers are aware of it, and that is why they start to be more open to having social media advertisements on different platforms.
How to run ads outside of Facebook?
To make ads successful, it is important to analyze companies’ SoMe and test the ads before running. It is all about choosing the right platforms to get the most impressions and engagement possible.
Optimization of ads on social media
For instance, if it is Instagram, then marketers should consider the mobile layout of the ad – as most users prefer the mobile version over a desktop version.
Running tests and optimizing the ad will be a good solution to avoid mistakes and therefore weak results.
TREND #18: Be on the lookout for “niche” social media apps
Currently, there are thousands of new applications released every day. Of course, no marketer can be on top of all of them.
That is why it is important to find an app that suits your industry. As an example, a food community app can be a good way to get new customers for businesses proposing new diets, superfoods, etcetera.
For example, we are seeing a significant increase in the popularity of apps. They can be the next big social media platforms:
It may appear to be unnoticeable, but these apps have gathered large and active user bases. Marketers should follow the next “niche apps “, as they may be the next TikTok!
Open accounts on niche apps!
Find an application that is complementary, or in the same industry, as your business. Those apps may have your target group as daily users, which gives a higher chance of users to be interested in your ad.
What is the meetup app?
A great example of a niche app is the meetup app – a niche application that organizes and allows joining different offline group meetings.
This kind of app can be a good place for promoting events or places to hang out. It shouldn’t be considered a competitor or substitute, but rather a complimentary business.
TREND #17: VR is a new reality for Social Media
Every user on social media likes to see images, but nowadays people tend to engage more with videos. The next step is Virtual Reality.
VR allows showing places in the way pictures or videos cannot depict it. That is why this way of marketing in popular in showing places, specific situations, actions. The viewer can feel like he or she is there – in the middle of it.
Facebook tried to answer this trend and launched Facebook 360 – a hub for 360-degree media. Moreover, they helped their users by allowing capturing moments in 360 with only using their application.
How to set up Social Media for VR?
360-degree video for social media
Many marketers are trying to be original and unique. They come up with many ideas to surprise their audience. A good way to do it is to produce 360-degree video campaigns.
According to the study, the audience more believes (12% increase) that the brand story is unique when implementing a VR marketing campaign.
VR video campaign
One of the most tools used to produce a VR video campaign is Omnivirt. This VR ad network allows a marketer to easily follow the technology behind the campaign to achieve the most successful ad campaign.
One successful example of incorporating VR in advertising is Toms. They became finalists of ShortyAwards thanks to their VR experience of giving shoes to children in need. Customers were able to try the shoes on in the physical shops of the company.
TREND #16: Showcase the brand personality
Customers stopped following every brand they know. They choose the ones which are unique, honest, and interesting to watch. Brands are always trying to produce content that will get the most impressions and engagement on social media.
However, content must be cohesive to the company’s personality. That is how brands create one coherent message to their users. Personalized products and/or advertisements are a megatrend. That is why every business should consider it in 2020.
How to show a brand’s personality?
Create a product narrative
One of the great examples is Starbucks. They stopped focusing on their product, to aim for creating a story, a narrative of their goods. The brand focuses on individuals by sharing their experiences. Moreover, they are known for quick responses to their customers on social media.
TREND #15: Redefining social media engagement measures
Recently Instagram stopped showing likes for everyone except the owner of the post. Thus, companies started to consider new ways of analyzing engagement.
It is not only about likes or comments anymore. Marketers look at data from different perspectives. Things like video watch time, in-bound posts, or forwarding are crucial to see how your social media is working.
Every company should set up its own KPIs based on their needs and goals. These can vary from shares to non-revenue conversions.
What are good tools to measure brand marketing interactions?
Social Media KPIs for 2020
- Contacts made by networking
- Abandon rate
- Deals closed
- Customer satisfaction
- Landing page conversion rate
Tools for managing platforms on social media
It is important to keep track of your social media activities and the main KPIs. Managing multiple accounts can be tough. Therefore, there are tools to help you:
- Salesforce, one of the most popular tools for marketers – provides an integrated CRM platform
- An analytics and KPI tool – Tableau – also includes many KPI templates that can be used to track business effectiveness
- Asana – a great tool to track KPIs of specific campaigns/projects
TREND #14: Growing engagement with Video
Everyone knows that pictures catch the audience’s attention. But as we already mentioned, video content is more powerful. Videos can be a perfect way to tell a story about your brand or product. It helps with inviting the user to relive the experience.
Moreover, if the video is interesting and sends some kind of message, it will get more shares and engagement on the platform, and may even go viral.
51% of marketers claim that video marketing is getting the best ROI among all other types of marketing on social media.
Get started with videos on social media
What are the best video marketing campaigns?
Android decided to show a shared experience by opening people’s emotions. It has a clear and simple message with a series of various animals playing together. This shows to be a good recipe for going viral.
Another viral video campaign was made by Reebok. Their message was to cherish every single day and to exercise no matter what age. They placed their products and logos in various places throughout the video.
How do I start with Video marketing?
- Decide on the message you want to be spread with the campaign
- Make sure it is cohesive with the rest of your marketing strategy
- Decide on the target group
- Make a video
- Target the correct group by posting videos on the platforms they are using
- Follow marketing measures from the video campaign to enhance the results
TREND #13: Dynamic, interactive ads on social media
It is getting harder to reach your customers with organic reach. Facebook and other platforms push marketers towards paid search. But how to do it correctly?
Interactive social media ads have been around for a while now. But the trend is still here! Users do not want to engage with bad advertisements or “boring” campaigns.
That’s why it is the marketer’s task to find a way to surprise and involve the viewer by just an ad.
How to implement dynamic ads?
There are different ways to promote a product in a new and refreshing way. One of them is a carousel ad that allows a marketer to use multiple pictures or videos and combine them into one ad. This is especially popular on Facebook and Instagram.
Call To Action buttons
Another way to do it is to start selling products through ads. An example is adding a button like “buy now”, with the link which redirects to the online shop with the exact product. Such effective marketing campaigns allow marketers to not only get an impression but also convert it – sell a product.
Lastly, we have interactive ads. Here the possibilities are endless. It can be either a form of challenge, game, or competition. The more creative the better! This kind of ad engages with potential customers. That is how the brand gets the attention that may result in a conversion.
TREND #12: Use Stories to interact on social media
The social media story format started with Snapchat. Nowadays, Instagram, Facebook, Messenger, YouTube, and many others also incorporated that into their application.
The popularity of ephemeral content is stunning.
People do not want to miss out on something that is limited. Time constraint content is booming.
The phenomenon of swiping horizontally rather than vertically means a new way of advertising too. Stories are all about sharing the experience with your followers. And that is what brands are trying to achieve as well with this new advertisement trend.
How to leverage ephemeral content for your brand?
How to use the “swipe” or “see more” option?
Brand stories should be eye-catching to get attention. Many marketers are using stories to get more users of their articles, products, or services. They use the option of “swipe” or “see more” to get the user to their website. Notice that you can use this option only if you have more than 100.000 followers or business accounts.
Moreover, some companies use ephemeral content to share user-generated content (UGC) or to get the user closer by showing “behind the scenes” or backstage material.
Another way is to share promotions, discounts, or limited offers as a kind of reward for following the brand on social media.
TREND #11: Social Media detox
Users are getting more aware now of the results from excessive usage of social media. That is why there is a trend of decreasing one’s time spent on different SoMe platforms.
Some people choose to take a social media detox, which usually means being logged off from your accounts for 30 days.
Thanks to the IOS update, people can now easily check how much time they spend daily on their phones.
Smartphone users start to understand how much time they are losing on “pointless” scrolling through different platforms.
What does it mean for companies? People only want to see high-quality, meaningful content. They tend to skip something which they do not find interesting. That is a great challenge for brands.
TREND #10: TikTok *boom*
This entertainment platform is getting more and more popular.
At first, it was considered a platform for younger audiences, but now their target goes up to 50 years old. Tiktok competes with Facebook, YouTube, and Instagram.
According to a recent study, TikTok has 500 million active users. Just as a comparison to their main competitor – Instagram – it took Instagram six years to get to the same user base after launching.
How to get started with TikTok?
Many brands are already on TikTok producing witty content including their products. Chipotle, a Mexican restaurant chain has over 50.000 fans on this platform. They use popular songs in their videos to show different dishes from their menu card.
How to upload edited videos to TikTok?
Recently, we published an article all about how to get started on TikTok, in terms of uploads and practical tools for this social media platform.
TREND #9: Switch from macro to micro influencers
To understand this trend correctly, it is important to bring up the difference between these two influencer types.
Micro popularity starts from 10.000 to 100.000 followers, whereas macro popularity implies 100.000 or more followers.
Influencer marketing has been with us for a while now. However, the current trend is shifting from macro to micro influencers.
One of the arguments is the cost savings. Micro-persona will not charge a lot for including one’s brand on their social media, as they do not have a wide audience.
Moreover, this group of “SoMe authorities” has more trust and authenticity to their followers. Micro-influencers have a 7 times higher engagement rate according to this study.
And we believe that it’s crucial to make your brand stand out. People on social media seek honesty and true reviews.
Most sponsored content is already met with disapproval, as users tend to be suspicious about the quality and truth of such recommendations.
Companies are aware of it, and that is why they tend to switch from macro- to micro-influencers.
How can I choose influencers?
- Find influencers who share similar values to your brand
- Check their metrics correctly – not only the number of followers but also their engagement
- Estimate your budget on this campaign before contacting the persona
- Research more – and then decide the best option(s) for you!
TREND #8: Growing social eCommerce
Social eCommerce is a combination of social media and e-shopping. Social eCommerce happens within an app.
This new trend allows having a smoother, more streamlined customer journey – and thus less risk of losing the customer between different websites.
Here influencer marketing plays an important role. Often influencers are a great way to convince a follower to get to the companies’ online shop. In exchange, these influencers usually get a percentage of the purchases done thanks to their backlink.
How to activate social eCommerce?
Add your product to user’s feed
One of the greatest potential platforms to start a brand’s eCommerce must be Instagram. This social medium decided to include the purchase option by using tags on images, as well as a “shop now” button.
Instagram users usually look for beautiful content, friends’ experiences, and/or some inspiration on their feed. That is why trying to incorporate companies’ products in those frames can have a very successful conversion rate.
TREND #7: Social listening
The social listening trend is not just a one-to-one conversation between the customer and the brand. It is about listening to the whole industry to get a better understanding of what marketing actions to choose.
It also allows us to have a better insight into the customer – what he or she needs, thinks, and wants – the customer journey. Social listening is about creating a bigger picture rather than focusing on one or two impressions.
How do you listen to Social media?
Every company should know what their users are talking about on different social media. When the brand consists of different products, it is important to categorize them.
Collect customer engagement data of your brand
Furthermore, collect impressions and mentions. Then divide them into negative and positive. When it comes to the industry – also tracking competitors’ actions and the overall behavior of customers may be beneficial for the company.
One of the most known tools as a response to this trend is Sprout Social.
TREND #6: Be loyal in social media
Another new trend in social media is brand loyalty. Companies are no longer interested in numbers of followers or likes as much as they are in having a long-term follower who believes in the brand.
Customers who love the brand are more likely to honestly engage with it, which gives great potential to the company.
Marketers also know that a smaller group of followers, rather than a big number, is much more valuable. Only the ones who are loyal to a brand will persuade others and leave positive reviews (without requiring any special rewards).
How to improve brand loyalty?
Be consistent on social media
The company should start with a marketing strategy – where and how they want to be visible. 2020 is all about one’s consistency on all social media platforms.
Brand communication as a two-way street
Users prefer to see personalized content and human interactions over bots. Communication with followers should be a two-way street, rather than a one-way. This gives the chance to acknowledge more problems and/or suggestions from customers.
Lastly, if brand loyalty is growing, marketers can expect user-generated content that of course should be shared on companies’ SoMe accounts.
TREND #5: The decline of organic search on Instagram
Instagram is owned by Facebook, which is one of the reasons why every marketer was “expecting” this trend at some point: Facebook lost its organic search a couple of years ago, now it is time for Instagram.
The reason for that is quite easy – the owners of these platforms want companies to implement paid ads and sponsored posts.
Paid search is an easy way to get more audience. But the problem is that this kind of audience is usually not the best one. That is why we suggest to “fight” to remain in organic search because even though it will be hard, it is still possible and effective.
How to increase organic search on social media?
Quality vs quantity content
The quality of the companies’ content is crucial here. The more it resonates with the viewers, the better the chances of success are for the company.
Some companies focus on the visuals of every post, whereas others choose user-generated content.
With increasing quality, the quantity should also increase.
This because statistically speaking, the more good content a brand posts, the more audience it is likely to get.
Timing of posting
Moreover, timing is important. There are many tools that can analyze which time of posting is the best tailored to each account, for example Buffer.
Besides, a company can increase its traffic by sharing the posts on other social media platforms.
TREND #4: The audience and their data
Even though there are more than 100 countries, everybody is united in terms of protecting their own data on the Internet. The audience expects to know exactly how their data is handled, and to what extent they are protected. With this trend, GDPR came to life.
How to deal with user data?
Every company should analyze which data they collect and if they need it. The more data you gather, the less customer happiness you’re likely to accomplish.
Manage user data – GDPR
Marketers should establish a clear and transparent policy that helps to gain customer trust. It is all about long-term customer loyalty. The EU GDPR is a way to make sure that companies are managing data ethically and correctly.
TREND #3: A brand community is on Social Media
Social media is not anymore about persuading customers that they need some product or service. It is about creating the “we” relationship. This new way of interaction gives customers a place to share, discuss, and experience the brand.
It is one of the best strategies to have a good customer retention.
For smaller brands, Facebook groups can be a good start to create a community. This marketing strategy can also help company owners to understand customer behaviour, which can be used in other campaigns.
How to make a community on social media?
Focus on engagement and experience
One of the greatest examples is the LEGO community, called Ideas. This platform gives a chance for a customer to become a designer. Projects with the most votes go into production. This community helps users to get more engaged, and hence have a deeper experience with the LEGO brand.
Lego also created a Facebook fan page – Lego Ideas – that provides Facebook users with the ability to vote on newly proposed projects. Besides, Lego has a Facebook group for fans who want to share their new innovative ideas.
Such communities are a great way to keep customers in the “loop”.
TREND #2: It is all about trust in social media
As we already mentioned, customers want to have an honest and trustful interaction with brands. Companies know that they cannot lie or mislead customers in a digitalized world, where everyone can access everything.
Digital customer interaction is usually a way to execute companies’ corporate social responsibility.
Trust is one of the main indicators if a user is choosing one specific brand in the sea of substitutes. There are so many competitors, that it is hard to market one’s product as unique. That is why honesty and trust can come as key selling points.
How to build trust in social media?
Use customer testimonials
This can be done in many ways. One of the ways is to gain trust by showing the positive experiences of other users – with positive and reliable reviews, as well as with user-generated content.
Brand response matters
Furthermore, the time of response to customer problems is also important, as this can signal that the brand genuinely cares about its customers.
Lastly, as we mentioned above, a proper manner of data handling can also result in more follower trust.
TREND #1: The new perspective of Content Marketing
It is no longer about the number of likes or views.
Everyone expects high-quality content which resonates with the follower. No one wants to look at posts they will forget in a few seconds.
People dislike meaningless scrolling through different platforms. They cherish their time more, which is why they are on a hunt for good-quality content.
How to work with Content marketing in 2020?
Integrate with your followers
Think of the brand’s social media as a way to communicate and integrate with potential customers, rather than seeing it as just a promotional platform.
Create a brand narrative
Creating a relevant and interesting platform is key to success. Focus on what the customers want to get from reading company posts.
Storytelling of the brand can be a great way to give experiences, and positively surprise the users.
We hope our list will help you navigate on your social media platforms.
Social media is an ever-changing part of the Internet. Incorporating some of the booming trends mentioned can be a great way to become more visible via your platforms.
The megatrend of 2020 is high-quality, honest content. People want to feel like a part of the brand, and they want to be heard.
Remember, you are not alone: everyone is trying to find the best marketing strategy. Start experimenting from today on social media and find your way to success in 2020!
What are your thoughts on this year’s trends? Let us know below.